The whole experience was time consuming. They depreciate your trade-in less than KB. I contacted my salesperson via email to report an issue in dash and never heard back. Contacted dealership and was told he no longer worked there. Explained this issue and tire pressure to another sales rep and he said he would call Durham to set me up and he never called back. And, the pictures they have posted online per my car, are the ones they took when they evaluated it. My decals still on car and trash in it.
I love my vehicle, but not the customer experience.
staff have been Professional, and friendly however, I have had nothing but issues. the day I purchased my truck my check engine light came on, it has been almost 2 weeks and I still don't have my vehicle back. I have been given a rental to drive an have been increasingly frustrated with not getting an answer about when I will have my truck back. I wish I never purchased a new vehicle. I'm paying for a truck that I've had one day and it just doesn't seem right.
My experience with the service department is always great when dealing with Cory Lile and John. Cory is the reason you have me, my son and my husband as customers. Kudos to Cory for the great service and customer service!