I had no problems working with Brian Taul. I'm typically not a negotiator but I was able to negotiate a great deal and was offered a good deal on my 2013 Terrain that I traded in. I was using my phone to shop online to see what was in stock but my phone died so I had to go home and look on the internet then return after I negotiated further. I should have asked if I could use a computer to look or other vehicles could have been presented to me before I left. Wasn't too happy about the amount I had to use as a down payment (there should be an option on the sheet to actually put down the amount you want to put down) but other than those two things, everything else went well. The sales people at Hendricks Cary are willing to negotiate a lot more than the Hendricks in Durham!!!
My experiences at the Hendrick GMC in Cary has been an eye opener for someone who has bought (7) vehicles from Hendricks. The time before this last problem was Denied by their warranty department, with an extended warranty on it. For a part that cost $300.oo! To say I was ticked would be polite. On the same vehicle with the extended warranty on it the torque converter went bad. I explained what it was doing to the mechanic and he agreed as did the service manager. THIS time the warranty people agreed to back-up their power train 1000mi. warranty. And they (the service department) did an excellent job.
John and the service team were great. However, I think I need to bring the car back. One of the issues I brought it in for and stated as repaired, appears to not have been repaired. When spending nearly $1,000 for service, I thought the issues would be resolved. One was, the other does not appear to be.
On 8/28/14 I brought my 2010 GMC Acadia in for repair of passenger side low beam headlight inoperative. The vehicle was under extended warranty. Bulb was replaced and I paid the $108.88 deductible. Sometime later (I was not given a receipt) I returned for the same identical problem. I was told that the bulb was not bad but a type of grease was used to make a better connection. On 10/31/18 I returned again for the same problem. This time I was told that a wiring connector was showing high resistance and needed to be replaced for a replacement cost of $374.90. I have worked as an auto mechanic many years ago. It seems to me that the premature demise of the same headlight three times was probably the wiring connector from the very start but was undetected until now. There has not been another light bulb failure on this vehicle at any time. My opinion of this situation is that if it was found during my first visit I would have been charged the deductible and no other action would have been necessary to date. I would like to have my latest charge returned to me. I am not blaming anyone. Just think that is the right thing to do. I have owned 17 GM vehicles in my life and have never encountered a problem of this nature in the past. Thank you for your consideration.