Had a check engine light problem. It took several weeks of trial and error to find the problem. With the help of GMC and the local GMC mechanics they narrowed the search to a particular area. During those weeks the service representative John Kirkpatrick was very understanding of our position of being without a vehicle and supplied us with one to drive during the entire time. There were times when the problem would go away and then return and at those times John kept us well informed of what was going on and kept a positive attitude that the problem would be eliminated no matter how long it would take. After about four weeks we got our vehicle back and so far have had no re occurrence of the check engine light problem. John assured us if the problem occurred again, he would promptly try to fix the problem.
My part was not available when I was getting my car serviced. Overall my experience having his GMC is been very poor parts have been breaking on my car that are not covered under warranty and it’s only two years old
It would be nice to have feedback from the mechanic about things ovserved while servicing my vehicle. How dirty was the oil? Everything normal with his visual inspection? I just like feedback and would appreciate more. Thanks!
Greg did a fabulous job in making sure I had a car loaner to carry out my errands during the repair work. Huge thanks for his service. The work lasted longer than 4 hours and Greg made sure that I was able to take care of my work.
Jay Wheeles was informative, fair and courteous. The wait to speak with finance rep took about an hour and half. That person, forgot name, was very knowledgeable. Overall, great experience and loving the vehicle.
I appreciate how well my window tint was fixed, but for the second straight visit, my tires were rotated and apparently the pressure was never checked or adjusted, as my tires were all below recommended pressure at 31 and 32 lbs. I ended up filling them myself today. Also, my oil life monitor wasn't reset, so I've driven around for a week with my system at 23%. Yeah, it's not a big deal, but isn't this something that's a given for a technician to do? You went to the trouble to change the oil, why not reset the button? Alex was very nice and helpful, so I've got no beef with him, but really really disappointed in the lack of attention to detail.
Matthew was extremely attentive to our need for the right vehicle and did a wonderful job. The actual purchasing process was too long and should be improved upon. In addition, the extra warranty package is too expensive.