The service was fine. The wait time was extreamely long. We were the 3rd vehicle to be services accorting to the owners sitting in the waiting room. They were all served and 2 more people came to the waiting area. They were served and left with us still sitting in the waiting room without any person from the dealership communicatining a probllem with us.
Took too long but it was on the weekend! I signed off too quickly and had another $4000 extra charges for repair insurance and other charges. Should have paid more attention but this was after over 5 hours waiting!
I agreed to discuss trade in offer while I visited dealership for service call (oil change program)... After two hours (half hour beyond normal completion time) I checked on if my vehicle was ready yet.. well, it had not even started to be serviced... it had been taken out by sales to evaluate the car for trade in value.. but it had not been returned to service... (by the way, the trade in value was was low and the new car payments would be higher than what I am paying so nothing close to a good deal on an Enclave with 30K miles.. so this reflected poorly on Hendrick sales and service... this hour longer than expected delay would not have been that bad if I had not explained that I needed to be out in 1 1/2 hours to make a lunch appointment... this was disregarded and I missed my appointment.. as a final footnote, my prior Enclave servicing was done for several years at Thompson in Raleigh and they have always provided me a loaner car as needed... I have inquired several times at Hendrick (where I have purchased several cars for myself and my daughter... and the answer is always not available ... hmmm..